Service Business
HT adds the very best service
to residential environment
Starting with ‘Maintenance Service’ ,
HT is discovering new services
integrated with other industries,
and providing new-concept services.
Through ‘Maintenance Service’ for home network site,
HT controls the entire home network equipment,
and provides continuous and stable system management.
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What is
maintenance service? -
Provides continuous and stable service, service management / operation, and maintenance structure
for common area home network equipment and residential equipment
- Common area
- Server Network Linked decive Installation space, etc.
- Residential Unit
- Equipment Unit device Installation space
Maintenance Service Component
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Maintenance function
- Failure handling process
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Rapid response for failure
Provides prevention measure by discovering failure source and treatment
- Maintenance support
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Regular preventive checkup
Expert management
User training
Separate monitoring
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Maintenance classification
- Maintenance
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Home network stabilization after warranty expiration
All maintenance activities for service
- Maintenance support
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Advance treatment upon abnormal activity through preventive maintenance and monitoring
Minimum once a month regular checkup
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Maintenance subject
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Home network system
supplied to the apartments -
Wall pad, door phone, connected device
Lobby phone, control room device
Unit switch, router, backbone
Apartment complex server
Connected system Remote checkup system Elevator call system Parking control system CCTV System, etc.
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Home network system
Execution Procedure
- Maintenance Team
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Expert service team with various service experiences
Provides hot line with expert maintenance team and builds tech support system between service teams
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Failure response and service
24/7 call center operation Response and confirmation within 48 hours from the receipt (happy call)
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Regular and spot checkup and analysis
Failure prevention Regular system checkup and analysis
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Tech Support for Managers
Tech Support for Control Room Staff Frequent upgrade record after system performance checkup for performance increase Maintains the optimized system environment with rapid failure treatment
Maintains the optimized system environment
with rapid failure treatment
- Call center
- Control room / Consumer
- Dispatch service Array
Expected Effect
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Maximizes home
network system use- Service cost reduction
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Free repair / dispatch for common area and network failure
Separate payment request upon part change in service, and maintenance contract may vary per contract terms and conditions
- Maintenance support
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Prevents failure through regular checkup and preventive measure
(common area equipment, Regular checkup for in-complex system – at least once a month)
Provides stable system operation and increased security through regular checkup of in-complex server
- Service time reduction
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One - Stop service after diagnosis
Contacts the manufacturer and manages the entire service for connected device until service completion
Emergency repair through on-site spare parts
- Home network use increase
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User training : Provides user training upon request
Control room training : Provides emergency home network repair training, and simple home network training for residents