商业版图

Service Business

HT adds the very best service
to residential environment

Starting with ‘Maintenance Service’ ,
HT is discovering new services
integrated with other industries,
and providing new-concept services.

Through ‘Maintenance Service’ for home network site,
HT controls the entire home network equipment,
and provides continuous and stable system management.

What is
maintenance service?
Provides continuous and stable service, service management / operation, and maintenance structure
for common area home network equipment and residential equipment
Common area
Server Network Linked decive Installation space, etc.
Residential Unit
Equipment Unit device Installation space
Continuous and stable service offer, system management, regular checkup (checklist), data backup management for each unit, etc.

Maintenance Service Component

  • Maintenance function
    Failure handling process

    Rapid response for failure

    Provides prevention measure by discovering failure source and treatment

    Maintenance support

    Regular preventive checkup

    Expert management

    User training

    Separate monitoring

  • Maintenance classification
    Maintenance

    Home network stabilization after warranty expiration

    All maintenance activities for service

    Maintenance support

    Advance treatment upon abnormal activity through preventive maintenance and monitoring

    Minimum once a month regular checkup

  • Maintenance subject
    Home network system
    supplied to the apartments

    Wall pad, door phone, connected device

    Lobby phone, control room device

    Unit switch, router, backbone

    Apartment complex server

    Connected system Remote checkup system Elevator call system Parking control system CCTV System, etc.

Execution Procedure

Maintenance Team

Expert service team with various service experiences

Provides hot line with expert maintenance team and builds tech support system between service teams

  • Failure response and service

    24/7 call center operation Response and confirmation within 48 hours from the receipt (happy call)

  • Regular and spot checkup and analysis

    Failure prevention Regular system checkup and analysis

  • Tech Support for Managers

    Tech Support for Control Room Staff Frequent upgrade record after system performance checkup for performance increase Maintains the optimized system environment with rapid failure treatment

Maintains the optimized system environment
with rapid failure treatment

  • Call center
  • Control room / Consumer
  • Dispatch service Array

Expected Effect

  • Maximizes home
    network system use
    Service cost reduction

    Free repair / dispatch for common area and network failure

    Separate payment request upon part change in service, and maintenance contract may vary per contract terms and conditions

    Maintenance support

    Prevents failure through regular checkup and preventive measure

    (common area equipment, Regular checkup for in-complex system – at least once a month)

    Provides stable system operation and increased security through regular checkup of in-complex server

    Service time reduction

    One - Stop service after diagnosis

    Contacts the manufacturer and manages the entire service for connected device until service completion

    Emergency repair through on-site spare parts

    Home network use increase

    User training : Provides user training upon request

    Control room training : Provides emergency home network repair training, and simple home network training for residents